Resources > Using the NHS

Help in a medical emergency

If you are in a life-threatening, medical emergency, call 999 or go to the Emergency Department of your nearest hospital.

Text and video relay for d/Deaf and hard of hearing residents to contact 999

d/Deaf people can use 18000 to contact 999 using text relay.

You can also call 999 using the 999 BSL video relay service. Visit their website to find out more and download the app.

You can also use Emergency SMS to text emergency services.

If you call 111:

You will speak to a medical professional who will give you advice about your problem.
They may book you in for an urgent GP appointment if you need one.
Book you an appointment at an urgent treatment centre.
They may refer you back to your GP.
They will be able to book you in for urgent dental care.

A&E (accident and emergency) is for serious injuries and life-threatening emergencies. It's also known as the emergency department or casualty.

If you are not sure whether you should go to A&E, phone 111. They will advise you.

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