This Privacy and Cookies Policy explains how we collect, use, and protect your information when you use the Live Well Havering website (www.livewellhavering.org.uk).
We are committed to safeguarding your personal information and ensuring transparency about how your data is used.
Effective date: 21st August 2025
Live Well Havering is a service provided by the London Borough of Havering in partnership with local health and community organisations.
For the purposes of data protection law, the Data Controller is:
London Borough of Havering
Town Hall, Main Road, Romford RM1 3BB
Tel: 01708 434343
We have appointed a Data Protection Officer (DPO) who can be contacted at:
📧 dpo@havering.gov.uk
We process your personal data under the following lawful bases (as defined by the UK General Data Protection Regulation and the Data Protection Act 2018):
Consent – when you sign up for newsletters, updates, or request services.
Public task – when providing wellbeing services in the public interest.
Legitimate interests – for basic analytics and site performance monitoring.
Explicit consent – where we process any special category (e.g., health-related) information you provide voluntarily.
You do not need to provide any personal information to browse this website. However, we may collect personal information when you:
Subscribe to services (e.g., newsletters).
Contact us for support or enquiries.
Use interactive tools such as the Live Well Havering chatbot.
In addition, we may collect technical information such as your browser type, operating system, IP address, internet service provider, and details of pages you visit.
If you use the Live Well Havering chatbot, any information you provide will be used solely for the purpose of providing assistance to you during your interaction.
Information you provide will not be shared, sold, or reused for any other purpose.
Chatbot conversation data is only stored temporarily (for the duration of your session) to enable us to respond to your queries.
No chatbot data will be used for marketing, profiling, or unrelated data processing.
We use your information to:
Provide the services and resources you have requested.
Respond to your enquiries effectively.
Personalise your experience on our site.
Analyse aggregate usage to improve our website and services.
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected.
We will never sell your personal data.
We may share information with trusted partners or service providers only where necessary to deliver a service you have requested. In such cases, data sharing agreements and safeguards are in place.
Where services are hosted or processed outside the UK/EEA, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.
We take your privacy seriously and have implemented appropriate measures to keep your data safe, including:
Encryption of data in transit and at rest.
Secure servers located in the UK/EU.
Strict access controls and staff confidentiality training.
Enquiries: retained for up to 12 months for follow-up.
Chatbot interactions: stored only for the duration of your session.
Special category (health) data: retained only as long as necessary for the specific service requested.
When you visit our site, we may store small text files called "cookies" on your device. These help us improve site performance and tailor content to your needs.
We use:
Strictly necessary cookies – required for the site to function.
Analytics cookies (Google Analytics) – used to collect anonymous statistics about site usage.
Third-party cookies – set by embedded services (e.g., YouTube, Twitter, Facebook).
We will only set non-essential cookies if you give your consent through our cookie banner.
You can manage or delete cookies through your browser settings. More information can be found at All About Cookies.
Under UK data protection law, you have the right to:
Access the information we hold about you.
Request correction of inaccurate data.
Request erasure of your data (“right to be forgotten”).
Restrict how we process your data.
Object to certain types of processing (including marketing).
Request portability of your data to another service provider.
Withdraw your consent at any time (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled: www.ico.org.uk.
This website is designed for adults. If you are under 13, you should seek permission from a parent or guardian before providing any personal information.
We take safeguarding seriously and will handle any sensitive or vulnerable-user data with the highest care.
Our website may contain links to external websites. Please note that this policy applies only to Live Well Havering. We are not responsible for the privacy practices of other sites.
You may withdraw your consent for Live Well Havering to process your personal information at any time by contacting us at:
Last updated: 21/08/2025
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