Accessibility Policy

Live Well Havering is committed to ensuring that our website is accessible to as many people as possible, regardless of technology, ability, or circumstance. We want everyone who visits www.livewellhavering.org.uk to be able to access the information and services we provide.

Effective date: 21st August 2025

Our commitment

We aim to make this website compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 at AA standard. These guidelines explain how to make web content more accessible to people with disabilities, and more user-friendly for everyone.

We are continuously working to improve the accessibility of our website, including design, content, and functionality.

Accessibility features

To help make our content accessible, this website includes:

  • A responsive design that works on desktops, tablets, and mobile devices.

  • Clear headings, simple navigation, and consistent layouts.

  • Alt text for images where appropriate.

  • Sufficient colour contrast between text and backgrounds.

  • Compatibility with screen readers and keyboard navigation.

ReciteMe assistive toolbar

We also provide access to the ReciteMe accessibility and language support toolbar, which you can activate on our site.

With ReciteMe, visitors can:

  • Have web pages read aloud using text-to-speech.

  • Translate content into over 100 languages.

  • Customise the appearance of the site, including text size, font, and colours.

  • Use a screen mask and magnifier to improve focus.

  • Download content as audio files for offline use.

This tool is designed to make the website more inclusive for users with a wide range of needs.

Ongoing work

We regularly review our website and test new content and features for accessibility issues. Where full compliance with WCAG 2.2 AA is not possible, we will provide accessible alternatives.

How your information is used

We use your information to:

  • Provide the services and resources you have requested.

  • Respond to your enquiries effectively.

  • Personalise your experience on our site.

  • Analyse aggregate usage to improve our website and services.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected.

Feedback and content

We welcome feedback to help us improve accessibility. If you experience any problems using our website, please let us know.

We will do our best to provide the information you need in an alternative format or support you in accessing our services.

Last updated: 21/08/2025

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