Accessible transport
If you're disabled or find using public transport difficult, there is lots of support to help you get out and about.
Using public transport
Sunflower lanyards
The Hidden Disabilities Sunflower is a simple tool for you to voluntarily share that you have a disability or condition that may not be visible.
Travel mentoring
Travel Mentors support people with a disability or accessibility needs to get around London on public transport. They help you build confidence to become an independent traveller.
Travel mentors can support you with:
- Journey planning
- Gaining confidence to travel
- Using digital apps to plan your journey
Travel Mentors can help anyone who lives or travels in London. Mentors can support any type of TfL transport, including bus, Tube, Elizabeth line, DLR, London Overground, tram, Thames Clipper river boats, and the IFS Cloud Cable Car.
'Please offer me a seat' badge
If you need to have a seat while using public transport, you can get a free badge and card to let other passengers know to offer you their seat.
TFL Accessibility Guides
TfL have a range of guides in alternative formats (e.g. audio maps, large print, step-free access, etc.) to help people plan and make journeys in London.
You can get these guides for free via their online order form.
Passenger Assist
Most train companies offer a Passenger Assistance Service.
They can arrange someone to:
- meet you at the station entrance or meeting point
- help you navigate around the station and accompany you to your train
- help you on and off the train (including provision of a ramp)
- meet you from your train and take you to your next train or the exit
- carry your bag (up to three items of luggage as per the National Rail Conditions of Travel)
Assistance can be booked 24-hours a day by contacting Passenger Assist on 0800 0223 720 or via the Passenger Assistance app, available on the App store or Google Play Store.
You will still need to pay for your journey separately in the usual way.
Transport For All
Transport for All is a disabled-led group breaking down barriers and transforming the transport system so disabled people can make the journeys we want, with freedom, dignity, ease and confidence.
They work with their members to campaign for change, influencing governments, industry and the public.
Travelling by car or taxi
Blue Badge
Blue Badges give people with disabilities discounted and accessible parking.
The Blue Badge holder can use accessible parking spaces if they are a driver or passenger.
You can find the full eligibility criteria on the Havering website.
To apply, you need to fill in the online application form on the gov.uk website. This will be sent to the Havering Council team, who will contact you.
If you need help applying for a Blue Badge, contact Citizens Advice Havering.
Dial-A-Ride
Dial-A-Ride is an accessible minibus service. You can use Dial-A-Ride to book a minibus and get out and about.
To become a member, you need to have a long-term disability. Find out more about eligibility on their website.
You can apply via post by printing a form, or phone up to ask for a form to be sent to your home at 0343 222 7777.
Taxi Card
You can use the taxi card service to get Black Taxis and Private Hire Vehicles if you cannot use public transport.
You can use a taxi card for social purposes, like going shopping, visiting friends and family, or going to events.
It is not meant for time-critical appointments, such as hospital visits.
Motability Scheme
The Motability Scheme helps people to get mobile by exchanging their mobility allowance for the lease on a new car, WAV, scooter or powered wheelchair.
Getting to school, work, and hospital
Home to School Transport
If you're looking for support with Home to School transport, visit Havering's Local Offer.
Hospital transport
For information about getting to a medical appointment, please take a look at the BHRUT website.
Access to Work transport costs
Access to Work helps you to get work, or stay in work, if you have a physical or mental health condition or disability. The support they can give you depends on your needs, but can include:
- adaptations to your vehicle so you can get to work
- taxi fares to work
- a support worker if you cannot use public transport
Related Services
Related services
AgeUK RBH Information & Advice Service
We operate an advice and information service which is free, independent and confidential to older people, their relatives, carers and friends. We provide information on issues affecting older people such as welfare benefits, community care, leisure and health.
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